Confidentiality and Returns

Privacy Policy

This Privacy Policy for personal data (hereinafter – the Privacy Policy) applies to all information that the Igrostoriya Online Store website (hereinafter – Igrostoriya) located on the game-story.ru domain name (as well as its subdomains) can receive about the User during use of the game-story.ru site (as well as its subdomains), its programs and its products.

1. Definition of terms

1.1 The following terms are used in this Privacy Policy:

1.1.1. “Site Administration” (hereinafter referred to as the Administration) – authorized employees to manage the site of Igrostoria Online Store, acting on behalf of Igrostoria LLC, which organize and (or) process personal data, and also determine the purposes of processing personal data, the composition of personal data, to be processed, actions (operations) performed with personal data.

1.1.2. “Personal data” – any information relating directly or indirectly to a specific or determined individual (subject of personal data).

1.1.3. “Processing personal data” – any action (operation) or a set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

1.1.4. “Confidentiality of personal data” – a requirement for the Operator or other person who has gained access to personal data to comply with the requirement not to allow their dissemination without the consent of the subject of personal data or other legal grounds.

1.1.5. “Website Online Store Igrostoria” is a collection of interconnected web pages placed on the Internet at a unique address (URL): game-story.ru, as well as its subdomains.

1.1.6. “Subdomains” are pages or a collection of pages located on third-level domains belonging to the Igrostoria Online Store site, as well as other temporary pages, below which is the contact information of the Administration

1.1.5. “User of the site Igrostoria Online Store” (hereinafter referred to as the User) is a person who has access to the Igrostoria Online Store site through the Internet and uses information, materials and products of the Igrostoria Online Store site.

1.1.7. “Cookies” – a small piece of data sent by the web server and stored on the user’s computer, which the web client or web browser sends to the web server each time in an HTTP request when trying to open the page of the corresponding site.

1.1.8. “IP-address” – a unique network address of a node in a computer network through which the User gains access to Igrostoria.

1.1.9. “Product” – a product that the User orders on the site and pays through payment systems.

2. General Provisions

2.1. Use of the website Igrostoria Online Store by the User means acceptance of this Privacy Policy and the conditions for processing the User’s personal data.

2.2. In case of disagreement with the terms of the Privacy Policy, the User must stop using the site Igrostoria Online Store.

2.3. This Privacy Policy applies to the website of the Igrostoria Online Store. Igrostoria does not control and is not responsible for third-party sites to which the User can click on the links available on the Igrostoriya Online Store website.

2.4. The administration does not verify the validity of the personal data provided by the User.

3. Privacy Policy

3.1. This Privacy Policy establishes the Administration’s obligations for non-disclosure and ensuring the regime for protecting the confidentiality of personal data that the User provides at the request of the Administration when registering on the Igrostoria Online Store website, when subscribing to an e-mail newsletter or when placing an order.

3.2. Personal data authorized for processing under this Privacy Policy is provided by the User by filling out forms on the Igrostoriya Online Store website and includes the following information:
3.2.1. The user’s surname, name, middle name;
3.2.2. User’s contact phone
3.2.3. E-mail address
3.2.4. User’s residence (if necessary)
3.2.5. Delivery address (if necessary) 3.2.6. photo (if necessary).

3.3. The game protects data that is automatically transmitted when you visit the pages:
IP address;
Information from cookies
– browser information
Access time
– referee (address of the previous page).

3.3.1. Turning cookies off may make it impossible to access parts of the site that require authorization.

3.3.2. The game collects statistics on the IP addresses of its visitors. This information is used to prevent, identify and solve technical problems.

3.4. Any other personal information not specified above (browsing history, browsers used, operating systems, etc.) is subject to reliable storage and non-dissemination, with the exception of cases provided for in clauses. 5.2. and 5.3. this Privacy Policy.

4. The purpose of collecting personal information of the user

4.1. The Administration may use the User’s Personal Data for the purposes of:
4.1.1. Identification of the User registered on the website of Igrostoria Online Store for his further authorization, placing an order and other actions.
4.1.2. Giving the user access to personalized data from the online store.
4.1.3. Establishment of feedback with the User, including the sending of notifications, requests regarding the use of the Igrostoriya Online Store website, the provision of services and the processing of requests and applications from the User.
4.1.4. Identify the location of the user to ensure security, prevent fraud.
4.1.5. Confirmation of the reliability and completeness of personal data provided by the User.
4.1.6. Creating an account to use parts of the site Igrostoria Online Store, if the User has agreed to create an account.
4.1.7. User notifications via email.
4.1.8. Providing the User with effective technical support in case of problems associated with the use of the site Online store Igrostoria.
4.1.9. Providing the User with his consent of special offers, pricing information, newsletters and other information on behalf of the site Igrostoria Online Store.
4.1.10. Advertising activities with the user’s consent.

5. How and when personal information is processed

5.1. The processing of the User’s personal data is carried out without any time limit, by any legal means, including in personal data information systems using automation tools or without using such tools.

5.2. The User agrees that the Administration has the right to transfer personal data to third parties, in particular, courier services, postal organizations (including electronic ones), telecommunication operators, solely for the purpose of fulfilling the User’s order placed on the Igrostoriya Online Store website, including the delivery of goods , documentation or e-mail messages.

5.3. The User’s personal data may be transferred to authorized bodies of state power of the Russian Federation only on the grounds and in the manner established by the legislation of the Russian Federation.

5.4. In case of loss or disclosure of personal data, the Administration has the right not to inform the User about the loss or disclosure of personal data.

5.5. The administration takes the necessary organizational and technical measures to protect the User’s personal information from unauthorized or accidental access, destruction, alteration, blocking, copying, distribution, as well as from other illegal actions of third parties.

5.6. The Administration together with the User takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User’s personal data.

6. Rights and responsibilities of the parties

6.1. The user is entitled to:

6.1.1. Make a free decision to provide your personal data necessary for using the website of the Igrostoria Online Store, and give consent to their processing.

6.1.2. Update, supplement the provided information about personal data in case of change of this information.

6.1.3. The user has the right to receive information from the Administration regarding the processing of his personal data, if such a right is not limited in accordance with federal laws. The user has the right to demand that the Administration clarify his personal data, block it or destroy it if the personal data is incomplete, outdated, inaccurate, illegally obtained or not necessary for the stated purpose of processing, as well as take measures prescribed by law to protect their rights.

6.2. The administration is obliged to:

6.2.1. Use the information received solely for purposes specified in article 4 of this Privacy Policy.

6.2.2. Ensure that confidential information is kept confidential, not disclosed without the prior written permission of the User, and also not to sell, exchange, publish, or disclose in any other possible way the transferred personal data of the User, with the exception of clauses 5.2 and 5.3. this Privacy Policy.

6.2.3. Take precautions to protect the confidentiality of the User’s personal data in accordance with the procedure usually used to protect this kind of information in existing business transactions.

6.2.4. To block personal data related to the relevant User from the moment of appeal or request of the User or his legal representative or authorized body for the protection of the rights of personal data subjects for the period of verification, in case of revealing inaccurate personal data or illegal actions.

Responsibility of the parties

7.1. The administration, which has not fulfilled its obligations, is liable for losses incurred by the User in connection with the unlawful use of personal data, in accordance with the legislation of the Russian Federation, with the exception of cases provided for in paragraph. 5.2., 5.3. and 7.2. this Privacy Policy.

7.2. If confidential information is lost or disclosed, the Administration is not liable if the confidential information is:
7.2.1. It became public before it was lost or disclosed.
7.2.2. It was received from a third party until it was received by the Resource Administration.
7.2.3. It was disclosed with the user’s consent.

7.3. The user is fully responsible for compliance with the requirements of the legislation of the Russian Federation, including laws on advertising, on protection of copyright and related rights, on the protection of trademarks and service marks, but not limited to the above, including full responsibility for the content and form of materials.

7.4. The user acknowledges that the responsibility for any information (including, but not limited to: data files, texts, etc.), to which he may have access as part of the website of the Igrostoria Online Store, lies with the person who provided such information.

7.5. The User agrees that the information provided to him as part of the Igrostoriya Online Store website may be an intellectual property subject to which rights are reserved and belong to other Users, partners or advertisers who post such information on the Igrostoriya Online Store website.
The User is not entitled to make changes, lease, lease, sell, distribute or create derivative works on the basis of such Content (in whole or in part), unless such actions were expressly authorized in writing by the owners of such Content in accordance with terms of a separate agreement.

7.6. In relation to text materials (articles, publications that are in the public domain on the Igrostoriya Online Store website), their distribution is allowed provided that a link to the Igrostoria is given.

7.7. The Administration is not liable to the User for any loss or damage incurred by the User as a result of deletion, failure or inability to save any Content and other communication data contained on or transmitted through the Igrostoriya Online Store website.

7.8. The administration is not responsible for any direct or indirect losses incurred due to: use or inability to use the site, or individual services; unauthorized access to the communications of the User; statements or behavior of any third party on the site.

7.9. The administration is not responsible for any information posted by the user on the Igrostoriya Online Store website, including, but not limited to: information protected by copyright, without the express consent of the copyright holder.

8. Dispute resolution

8.1. Before applying to the court with a claim for disputes arising from the relationship between the User and the Administration, it is mandatory to submit a claim (a written proposal or an electronic proposal for a voluntary settlement of the dispute).

8.2. The recipient of the claim within 30 calendar days from the date of receipt of the claim, notifies the claimant in writing or electronically of the claim about the results of the consideration of the claim.

8.3. If no agreement is reached, the dispute will be referred to the Moscow Arbitration Court.

8.4. The current legislation of the Russian Federation applies to this Privacy And Relationship Between the User and administration.

9. Additional conditions

9.1. The administration has the right to amend this Privacy Policy without the User’s consent.

9.2. The new Privacy Policy comes into force from the moment it is posted on the Igrostoriya Online Store website, unless otherwise provided by the new version of the Privacy Policy.

9.3. Any suggestions or questions regarding this Privacy Policy should be reported to: policy@game-story.ru

9.4. The current Privacy Policy is posted on the https://game-story.ru/?page_id=3385

Check-in rules

1. Return of good quality

You have the right to refuse the goods at any time before it is handed over, and after transfer of goods – within 7 days (p. 4. Art. 26.1 Protection of Rights Act consumers”).

The return of the goods of the right quality is possible if the item is in question was not in use, preserved its marketable appearance, consumer properties, integrity of packaging, factory labels, as well as documents confirming the fact and the terms of purchase. The buyer has no right to return the quality of the goods, If the product has individually defined properties and may be used only by this buyer (in particular, the return is not subject to cuts fabrics and ribbons).

If you refuse the goods, we will refund the amount paid for the goods within 10 days from the date of the claim, minus the cost Delivery. Delivery of the goods returned by the buyer of the right quality the seller is carried out at the buyer’s expense (p. 4. Art. 26.1 Law On consumer protection”). If you refuse a product at the time of acceptance order from our courier, you pay only the cost of delivery (p. 3, 4 tbsp. 497 GK rf).

2. Return of poor quality goods

If you find a product flaw and make a claim we will replace it within 7 days of receiving the return goods and demands for replacement. If additional check the quality of the goods – within 20 days of the presentation of the specified Requirements. If we do not have the necessary requirement at the time of the claim To replace the goods, the replacement is made within a month of the date of presentation (p. 1 p. 21 of the Consumer Protection Act).

Instead of a replacement requirement, you have the right to opt out goods and demand a refund of the amount paid for the goods.

Terms of return and exchange of goods

  • To return or exchange the ordered item, you must complete the application and contact us by phone or email.
  • The defective/wrong goods should be returned to us with original labels and in the original packaging.
  • If the goods are returned of poor quality, we assume the cost of sending the goods back to us.
  • Returns sent by mail must be sent without a superimposed payment. Postal shipments with superimposed payment are not accepted!
  • Postal address for the return: 140030 Moscow Region, Luberetsky District, post. Malakhovka, Kraskov Highway 13b., Igrotoria LLC.

4. Return of money

If you have already paid for the purchase, we will reimburse you the full cost returned goods to a bank card or postal transfer. Specify a convenient way for you to return money in the appropriate application box for Return of goods.

The term of the refund is determined in accordance with the method return and is no more than 10 days from the date of receipt of the returned item to the seller’s warehouse, along with the completed buyer, for a refund. Time cash is transferred to the recipient’s checking account on the internal the bank’s recipient regulations.

5. Return of the ticket to Master Class.

The buyer has the right to return the ticket strictly before the event, without explaining any reason.

  1. If the ticket for Master Class is bought at the checkout of the store, the return is made in the store, with you to have a check and a passport.
  2. If the ticket is bought through the website of the Igrotoria, you need to call the store, which will be Master Class, to give the order number. The money will be returned to the card. The timing of the transfer of funds to the recipient’s checking account depends on the internal regulations of the recipient bank.
  3. Tickets for Master Class are not exchanged.

Updated: September 29, 2019

Moscow, “Igrotoria” Ltd.